Privacy Policy

1. Who We Are

The Saigon Concierge provides expat, executive and lifestyle concierge support in Ho Chi Minh City, Vietnam.

Website: saigonconcierge.com

For privacy-related questions, you may contact us at:

hello@saigonconcierge.com

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number or WhatsApp number
• Current location or arrival status
• Service request details
• Preferred contact method
• Budget or expected service level
• Timeline, urgency or preferred dates
• Any other information you choose to submit through our forms, WhatsApp messages or email communication

We may also collect basic website usage information such as browser type, device type, pages visited and general analytics data, depending on the tools used on our website.

3. How We Use Your Information

We may use your information to:

• Respond to your enquiry
• Review and understand your concierge request
• Recommend suitable services or next steps
• Coordinate requested arrangements
• Communicate with you by email, WhatsApp or phone
• Provide quotations, confirmations or service updates
• Improve our website, services and client experience
• Maintain internal records
• Comply with legal, regulatory or administrative requirements

We do not sell your personal information.

4. Sharing Your Information

To help fulfil your request, we may need to share relevant information with selected local partners, service providers or contacts.

This may include drivers, property contacts, restaurants, shopping providers, lifestyle vendors, relocation-related contacts or other parties involved in coordinating your request.

We only share information that is reasonably necessary for the requested service or coordination.

5. WhatsApp, Email and Third-Party Platforms

If you contact us through WhatsApp, email or other third-party platforms, your use of those platforms may also be subject to their own privacy policies and terms.

We are not responsible for how third-party platforms manage your information.

6. Cookies and Analytics

Our website may use cookies or analytics tools to understand website traffic, improve performance and enhance user experience.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

7. Data Protection and Security

We take reasonable steps to protect personal information against unauthorised access, misuse, loss or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we aim to protect your information, we cannot guarantee absolute security.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, support ongoing client communication, maintain business records or comply with legal and administrative requirements.

When information is no longer required, we may delete, anonymise or securely archive it.

9. Access, Correction and Withdrawal

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business or legal requirements.

You may also withdraw consent for certain uses of your personal information. Please note that withdrawing consent may affect our ability to respond to or fulfil your request.

10. International Users

As our services relate to Ho Chi Minh City, Vietnam, your information may be processed or shared in Vietnam or other locations where our service providers, systems or communication tools operate.

By contacting us or submitting a request, you understand that your information may be processed for the purpose of responding to and coordinating your request.

11. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.